Review of BoardWalk's Innkeeper's Club Lounge (Club Level)

In this post, we review the Innkeeper’s Club, the Club Level offering at Disney’s BoardWalk Inn. If this is the first post of ours you’re reading, there might be two others you’re interested in. First, we have separately reviewed Disney’s BoardWalk Inn. If you’re looking for information about the hotel generally, you’ll need to read that post.

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Second—and maybe more importantly—we have an entirely separate post covering the ins and outs of Club Level at Walt Disney World. If you’re wondering about the details of whats included, whether it’s worth it, and just how we evaluate it broadly, you’ll want to check out that post. This post focuses specifically on the Innkeeper’s Club at BoardWalk.

In this post, we often compare BoardWalk’s Innkeeper’s Club to nearby Yacht Club’s Regatta Club. This is both because it was our most recent club visit and because the two are popular alternatives to each other given their proximity.

Booking Club Level at BoardWalk

We booked our Club Level Standard View room through our choice Authorized Disney Vacation Planner, Lauren Quirk of Enchanted Escapes Travel. We paid $470.20 per night on an Annual Passholder offer rate. The rack rate for the room was $723 per night, which meant our offer rate was about 35% off.

For 2019, Club Level rooms at BoardWalk start at $719 per night. That’s a premium of $225 per night over a standard room during the same low season. Most club rooms are the same as other rooms, just in a club-exclusive section of the 4th floor. BoardWalk also has garden / outer rooms that are club level and distinct from the “regular” rooms.

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BoardWalk Inn Club Level Check-In

We weren’t greeted immediately on arrival at BoardWalk (a 50/50 thing at deluxe resorts), so we checked in at the front desk. Because Club Level has special information to provide guests, we informed the Cast Member we were there for Club Level check-in and she took us upstairs.

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Our room wasn’t ready (11:30AM arrival). The Cast Member at the club concierge desk gave us minimal information about the resort. This was possibly because she looked at our guest history (she commented on the number of Magic Bands we have). She did provide us with the welcome letter and the resort map before telling us we could enjoy the lounge until our room was ready.

The Innkeeper’s Club Lounge at BoardWalk Inn

Accessing the Innkeeper’s Club Lounge is a bit strange. It’s located on the fourth floor of the hotel, but that floor is not exclusive to the club. When you take the elevator to the fourth floor and follow the club signs, you’ll reach what I call the “gatekeeper’s desk.” It’s actually the only concierge desk for the club.

They can either open the door for you, or you can scan your Magic Band to get through that door. Then you’ll have to walk down a hallway past some club level rooms until you get to the lounge itself. It’s a bit strange that you have to walk all the way down the hall to speak with the concierge. There’s also only one concierge (several other lounges have two).

The lounge room is essentially one big room with seating for thirty-six people.

There is seating for a few more in an adjacent foyer area, but this is outside the lounge.

There is only one television, and it faces the entire lounge. Having only one television is a bit odd. Regatta Club had three—one main one, one for kids, and one in a small sitting room.

The balcony has no seating, but a decent amount of standing room. This is possibly because it offers a partial view of IllumiNations, and they don’t want tables in the way.

Just next to the television is the beverage service area, where you’ll find assorted beverages like coffee, espresso, hot chocolate, iced tea and lemonade.

We were very impressed to see cold brew available. Unfortunately, they only make small batches (even with milk and ice, probably only enough for around five people), and they take four hours to brew a new batch.

Canned and bottled beverages (including bottled water) are in small refrigerators right at the lounge entrance.

The serving area is on the side of the room opposite the television and consists of a counter along the wall and an island station.

Like Yacht Club’s Regatta Club, the room can feel a bit small when it is crowded. We were arriving just after the holidays, and guests and Cast Members were lamenting recent days when there was a big seating shortage. The vaulted ceiling does create a sense of space, though, while the Regatta Club felt much more cramped.

BoardWalk Inn Club Level Perks

Again, our post on Club Level at Walt Disney World more generally is a better place to get a sense of the value of Club Level. Briefly though, by staying Club Level at Disney’s BoardWalk Inn, you’ll get:

  • access to a lounge (The Innkeeper’s Club Lounge) with four small food and beverage servings throughout the day

  • access to a dedicated concierge staff, including by phone and text

  • the ability to purchase extra FastPass+ reservations for $50 per person per day (restrictions apply)

  • all the perks of staying at a Disney hotel

The first of these is really the most important, and it’s what we focus most on in this review.

Service at BoardWalk Inn’s Innkeeper’s Club

If our only Disney World Club Level experience was at BoardWalk’s Innkeeper’s Club, we might stay Club Level every time. That’s how good the service was. This was markably better than our most recent stay a few weeks ago at Yacht Club’s Regatta Club.

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Several staff were very proactive in waiting on us, even if they were openly bemused by our constant presence in the lounge during our stay. They were also very friendly. There was some variance depending on who was staffing at the moment, but it wasn’t just one or two people who were superb, it was several. (If I had a tip for BoardWalk, it’s that they need to mix up the staffing a bit—it seemed like one crew in particular was a notch above the rest.)

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If you haven’t read our review of the Regatta Club or our feelings on Disney’s Club Level in general, this might not shock you—Club Levels are supposed to have superb service. Disney’s generally don’t, though.

The Innkeeper’s Club still isn’t quite to the standard of, say, the Ritz-Carlton (which has comparable club level pricing), but the staff did their part to keep the gap as small as possible.

In-Room Touches From Innkeeper’s Club Staff

There were a few other touches we found impressive. First, we received a welcome card and welcome golden chocolate bars in our room:

We also received a personalized itinerary laying out our day.

If this just had generic information on it, I’d write it off as just a basic gesture. But including personalized plans (it notes we don’t have FastPass+ booked) is an impressive touch because you’re really nudging people to come to you for help. This was very much in keeping with the standards we expect from our time at the Innkeeper’s Club.

BoardWalk Club Level Servings, Food, and Beverage

The Innkeeper’s Club has four servings:

  • 7:00AM to 10:30AM - Continental Breakfast

  • 11:30AM to 4:00PM - Light Snacks

  • 5:00PM to 7:00PM - Appetizers and Select Beverages

  • 8:00PM to 10:00PM - Desserts and Cordials

Unlike the Regatta Club, the Innkeeper’s Club is not 24 hours. It is only open from 7:00AM to 10:00PM. During those hours, you shouldn’t have a problem getting beer and wine on request.

We managed to catch the lounge during a lower season, so crowds weren’t really an issue. But Disney’s lounges are very small for the amount of club level rooms they have, and as we said, Cast Members were recalling the recent days when the lounge was completely full.

Continental Breakfast at the Innkeeper’s Club

Please forgive the bad pictures of the bread / pastry options—I somehow completely forgot these until the end of the service.

Light Snacks at the Innkeeper’s Club

Appetizers and Select Beverages at the Innkeeper’s Club

I want to note that for appetizers there was a Chef preparing food on site. I got a photo of the Chilean Bass and Cauliflower saucer, but I missed getting one of the Steak and Mashed potatoes.

Desserts and Cordials at the Innkeepers Club

Disney’s BoardWalk Inn - Innkeeper’s Club - Conclusions

It’s pretty shocking how much better the Innkeeper’s Club was than the Regatta Club, just on the other side of Crescent Lake. The lounge was better. It was better staffed. The food was much better. There were no issues of cleanliness / tidiness. The service in and outside of the lounge was impressive.

But “is it worth it”? You still can’t avoid that the Boardwalk area as a whole offers so much by way of food and beverage. Throw in nearby Epcot, and it’s hard to think your $200 per night couldn’t be better spent as far as food and drink go. If you’re looking at this for the free food and beverage, I think you’d be better off using that money for a few nice meals.

Here’s what I can say for the Innkeeper’s Club—it definitely is a treat. Contrary to most of our past Club Level experiences, we actually felt like our visit the to the Innkeeper’s Club was something special. Now—is special worth $225 per night? That’s not for us to say.

Innkeeper’s Club Surprised Us…Have You Every Visited Disney’s BoardWalk Inn or the Innkeeper’s Club?

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