Welcome to our review of the Innkeeper’s Club, the Club Level offering at Disney’s BoardWalk Inn. BoardWalk Inn is one of Disney’s deluxe resorts in the EPCOT resort area, and its Club Level rooms and lounge are among its most premium offerings. We’ll cover everything from booking to our experience in the lounge—one of our favorite at Disney World!
Related Posts
If this is the first post of ours you’re reading, there might be two others you’re interested in. First, we have separately reviewed Disney’s BoardWalk Inn. If you’re looking for information about the hotel generally, you’ll need to read that post.
Second—and maybe more importantly—we have an entirely separate post covering the ins and outs of Club Level at Walt Disney World. If you’re wondering about the details of whats included, whether it’s worth it, and just how we evaluate it broadly, you’ll want to check out that post. This post focuses specifically on the Innkeeper’s Club at BoardWalk.
Booking Club Level at BoardWalk
Club Level is a special room designation at all the the deluxe resorts (and one moderate resort) at Walt Disney World that includes a variety of perks. If you’re interested in reading about Club Level at the other deluxe resorts, we have reviews here (links open in new tabs):
Disney’s Animal Kingdom Lodge - Kilimanjaro Club Level Review
Disney’s BoardWalk Inn - Innkeeper’s Club Level Review (you are here)
Disney’s Grand Floridian Resort - Royal Palm Club (Main Building) Level Review
Disney’s Polynesian Village Resort - King Kamehameha Club Level Review
Disney’s Coronado Springs (Moderate Resort) - Chronos Club Level Review
We booked our Club Level Resort View room through our choice go-to travel agent, Lauren Quirk of Travel With Character LLC. We used an Annual Passholder offer rate, our most common way of booking Club Level, and paid $964.86 per night.
For 2026, Club Level rooms at BoardWalk start at $944 per night. That's a premium of about $271 per night over the lowest prices standard room. Most club rooms are the same as other rooms, just in a club-exclusive section of the 4th floor. BoardWalk also has garden / outer rooms that are club level and distinct from the “regular” rooms.
BoardWalk Inn Club Level Check-In
If you check in at the hotel’s front desk you’ll want to make sure they either give you directions to the lounge or have someone from the lounge come get you (this sometimes happens, sometimes doesn’t). If you use Disney World’s online check in—like we did—you can just head to the lounge before or after stopping at your room.
In either case, it’s important to pay a visit to “check in” with the lounge staff once you’re at the hotel. This was they know who you are and have an opportunity to show you around the lounge and give you any welcome information/gifts. At Innkeeper’s Club in particular it’s impossible to miss the Concierge desk because it sits at the entrance to the Club Level block of rooms.
I stopped at the desk on my way in and was given a standard welcome letter.
BoardWalk Inn Club Level Perks
Again, our post on Club Level at Walt Disney World more generally is a better place to get a sense of the value of Club Level. Briefly though, by staying Club Level at Disney’s BoardWalk Inn, you’ll get:
access to a lounge (The Innkeeper’s Club Lounge) with four small food and beverage servings throughout the day
access to a dedicated concierge staff, including by phone and text
The first of these is really the most important, and it’s what we focus most on in this review.
As a guest of a deluxe resort at Disney World, you’ll also get all the perks of a Disney stay, like Early Theme Park Entry and transportation to the parks, plus the deluxe-exclusive Extended Evening Hours.
The Innkeeper’s Club Lounge at BoardWalk Inn
Accessing the Innkeeper’s Club Lounge is a bit strange. It’s located on the fourth floor of the hotel, but that floor is not exclusive to the club. When you take the elevator to the fourth floor and follow the club signs, you’ll reach what I call the “gatekeeper’s desk.” It’s actually the only concierge desk for the club. (Unfortunately, on my last visit I didn’t get an updated picture of the desk, so the pic below is old.)
The desk has been updated to match the resort’s updated aesthetics since this photo
They can either open the door for you, or you can scan your Magic Band to get through that door. Then you’ll have to walk down a hallway past some club level rooms until you get to the lounge itself.
It’s a bit strange that you have to walk all the way down the hall to speak with the concierge. There’s also only one concierge (several other lounges have two), so you could get there and find someone already mid-discussion. As written elsewhere, we aren’t big users of the concierge in any case, and if you know your way around the basics of Walt Disney World (Lightning Lanes, dining reservations), you probably won’t need concierge help.
A Look at the Lounge
The lounge room is essentially one big room with seating for around 30 people.
There is seating for a few more in an adjacent foyer area, just outside the lounge.
There is only one television, and it faces the entire lounge. I don’t personally have a problem with this, as the necessity of child-friendly program keeps the options nicely constrained. (I was at a PTA event a few weeks back enjoying light conversation when someone from the school came in saying “Should we put on the news? Yes I’ll put on the news. You can all watch the news.” WHY?)
The balcony has no seating, but a decent amount of standing room. This is possibly because it offers a partial view of the nighttime show at EPCOT, and they don’t want tables in the way.
Just next to the television is the beverage service area, where you’ll find assorted beverages like coffee, espresso, hot chocolate, iced tea and lemonade.
Alcohol (beer, wine, champagne) is available on request throughout the day, and available for self service during the evening services. Included alcohol is what makes club level one of the better hotel options for adults visiting Disney World.
During the 6:30AM to 7AM Early Riser Coffee time, the lounge itself was closed but coffee was available on the counter just outside the lounge.
The serving area is on the side of the room opposite the television. It takes up the full back wall and some adjacent space, too. This is a pretty nice upgrade from years ago, when the area was chopped into smaller blocks that were a little more awkward to navigate during crowded periods.
The room can feel a bit small when it is crowded. On a past visit, we were arriving just after the holidays, and guests and Cast Members were lamenting recent days when there was a big seating shortage. The vaulted ceiling does create a sense of space, though.
Service at BoardWalk Inn’s Innkeeper’s Club
2025 Note: I’m leaving most of my commentary up from previous visits. At our most recent visit, I continued to be impressed with the level of service, and I think the original commentary still rings true.
If our only Disney World Club Level experience was at BoardWalk’s Innkeeper’s Club, we might stay Club Level every time. That’s how good the service was. This was markably better that some of our recent stays at other lounges.
Several staff were very proactive in waiting on us, even if they were openly bemused by our constant presence in the lounge during our stay. They were also very friendly.
There was some variance depending on who was staffing at the moment, but it wasn’t just one or two people who were superb, it was several.
If you haven’t read our review of other clubs or our feelings on Disney’s Club Level in general, this might not shock you—Club Levels are supposed to have superb service. Disney’s generally don’t, though.
The Innkeeper’s Club still isn’t quite to the standard of, say, the Ritz-Carlton (which has comparable club level pricing), but the staff did their part to keep the gap as small as possible.
In-Room Touches From Innkeeper’s Club Staff
We received a welcome card and welcome taffy in our room. The card was handwritten and signed by three lounge Cast Members. I think this is a great personal touch.
BoardWalk Club Level Servings, Food, and Beverage
The Innkeeper’s Club has four servings:
6:30AM to 7:00AM - Early Riser Coffee
7:00AM to 10:30AM - Continental Breakfast
11:00AM to 4:00PM - Light Snacks and Refreshments
5:00PM to 7:00PM - Hors D'oeuvres and Beverages
8:00PM to 10:00PM - Desserts and Cordials
Unlike some of the lounges, the Innkeeper’s Club is not 24 hours. It is only open from 7:00AM to 10:00PM.
We managed to catch the lounge during a lower season, so crowds weren’t really an issue. But Disney’s lounges are very small for the amount of club level rooms they have, and as we said, Cast Members were recalling the recent days when the lounge was completely full.
Disney’s BoardWalk Inn - Innkeeper’s Club - Conclusions
We’ve always been impressed with the Innkeeper’s Club, particularly by Disney World club level standards. The service is particularly good. While the lounge itself is still a bit small, the updated furnishings have breathed fresh live into it. Around the Boardwalk area, Innkeeper’s Club is definitely my top Club Level pick. Around Disney World as a whole, it’s top three.
But “is it worth it”? What makes Club Level in this area tricky is that you’ve got a wide range of food and drink options at the Boardwalk and nearby hotels (Yacht Club, Beach Club, Swan, Dolphin). Plus you’ve got EPCOT within walking distances.
Having the lounge space itself is probably worth some small amount, particularly if you’ll need space to work during vacation. And the uninitiated may put a lot of value on having a concierge to help you understand the nuances of your trip. But still, a good chunk of the value is going to come from food and drink.
Now, one thing that has changed in the years since I first wrote this review is that the quality and depth of food and drink around the Boardwalk area has dropped considerably. If you want beer, for example, the Innkeeper Club is now as good an option as any (Big River Grille and ESPN both were fun options that are gone).
But then there’s EPCOT. Part of why we didn’t spend as much time at the lounge this time around is that Zoe is getting older and can spend more time at the parks. If you’re willing to wait in EPCOT’s lines, it’s hard to think your $270 per night—the approximate premium for club level over other rooms at Boardwalk—couldn’t be better spent as far as food and drink go. If you’re looking at this for the free food and beverage, I think you’d be better off using that money for a few nice meals.
A couple of adults visiting Disney World might prefer the variety of nearby bars and restaurants to spending too much time in the lounge for $270.
A family that prefers consistency and the ability to walk in at a moment’s notice and get everyone a treat might get good value out of the club. $270 per night is a lot, but for a family of four you’re talking about trying to find $70ish per person, which isn’t outrageous.
Here’s what I can say for the Innkeeper’s Club—it definitely is a treat. Contrary to some of our other Club Level experiences, we actually felt like our visit the to the Innkeeper’s Club was something special.
Yes, I focus a lot on the $/night, but Innkeeper’s is one of the few clubs where the staff made you feel like the value of the lounge went beyond the straightforward analysis. This lounge really had an attitude of “what can we do to make every guest’s experience special.” It’s a gem, and I look forward to returning to again one day.
Innkeeper’s Club Surprised Us…Have You Ever Visited Disney’s BoardWalk Inn or the Innkeeper’s Club?
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